As a new leader coming on to a team, you know exactly what metrics your team needs to change to be successful - but why aren’t they changing? And why does your team seem so resistant to tracking them? To fix a bug you change one thing at a time. To solve team problems do the same thing. In this talk, Lisa will cover how she worked with teams at two companies to figure out what problems they were trying to solve and the one eng metric they should start with addressing.